SHIPPING AND RETURNS

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Free Sample shipping

We want our customers to be happy with the products they buy. That’s why we offer a free 2-pack sample of SPIKE Delta-8 mixers. You get to choose the flavor, either Strawberry Lime and Lemon. You’ll only pay a flat fee of $5 to ship the sample no matter where you are in the U.S.

Free Shipping

We offer free shipping for all online purchases of USD$50 or more within the USA.

Order Processing Times

Orders are shipped within 48 hours of being placed unless you purchase over the weekend (Friday-Sunday), in which case your order will ship Monday. 

This estimate does not include the actual shipping times, which are listed when you choose your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events.

Shipping Methods

All packages are shipped via USPS.

USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are sent on business days (Monday-Friday).

Delivery times

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS and will usually be delivered within 2 to 8 business days after your order is processed. Please note that USPS shipping times are not guaranteed.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of SPIKE and must be resolved by contacting USPS (see contact information below).

USPS¬ģ Customer Service

Call 1-800-ASK-USPS¬ģ (1-800-275-8777) to file a claim

Hours of Operation Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.

At this time we don’t ship to military bases or U.S. territories, though we are looking into the future possibility.

State Laws

All consumers are required to abide by state and local laws. 

If you enter your shipping address and see the message: the items you added can’t be shipped to your address, it likely means we do not ship to your state because of local regulations.

Shipping Rates

All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, ‚Äúthe items you added can‚Äôt be shipped to your address,‚ÄĚ this means that we currently do not ship to the address or location that you have provided.¬†

Back Orders

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.

Damaged or Missing products

In the event that you receive your order and there is product damage, wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to hello@spikemixers.com and we will assist you in resolving the problem.